BUNDLEME

Where can I find instructions on how to install the Bundleme into my car seat?
Answer: Instructions for installation of the Bundleme can be found on the hang tag inside the product. If you have have either lost or thrown this hang tag away instructions can also be found by clicking here: instructions.

Can the Bundleme be washed?
Answer: The Bundleme can be machine washed. It must be laundered correctly in order to ensure longevity of the product. Please be sure to follow washing instructions on the care content label and/or listed below:
• Arctic Bundleme: Machine wash warm separately. Tumble dry low.
• Original Bundleme: Machine wash warm separately. Tumble dry low.
• Urban Bundleme: Machine wash warm separately. Tumble dry low.
• Lite Bundleme: Machine wash warm separately. Lay flat to dry.

Are there temperature recommendations for the Bundleme?
Answer: There are no specific temperature recommendations for the Bundleme. However, as a helpful suggestion, keep in mind that the Original Bundleme is intended to be used in place of a coat or snowsuit. The Lite Bundleme is intended to replace a light jacket.

What is the difference between the Original Bundleme and the Urban Bundleme and Weather-Resistant Bundleme?
Answer: The Original Bundleme and the Urban Bundleme are both intended to be used in place of a coat or snow suit in cold winter conditions. They have the same function and are intended to be used in comparable temperature ranges. The most distinct difference between the two is that the Urban Bundleme has a wind and water resistant outer shell. There is also a hidden pocket on the top panel of the Urban which can hold pacifiers, a phone, a small toy, diaper wipes or any other item that needs to be conveniently stowed away. The Weather-Resistant Bundleme is most similar to the Original Bundleme in its style and warmth, the only difference being the outer, weather-resistant shell.  Both the Urban and Weather-Resistant have similar protecting shells.  The difference is that the Urban has a quilted look and the Weather-Resistant has a smooth outer shell.

What is the difference in size between the infant and the toddler Bundleme?
Answer: The infant size Bundleme measures as follows: front panel: 26” back panel: top to seat: 17” seat to toe: 15.5” width: 22” The toddler size bundleme measures as follows: front panel: 35” back panel: top to seat: 18” seat to toe: 28” width: 22”


ORDERING ONLINE

Can JJ Cole products be purchased online?
Answer: Our products can now be purchased directly from our website within the United States and Canada (with the exception in Canada of the Newport Car Seat, Monroe Stroller, and Broadway Stroller). You can also find them in many retail locations as well as from a number of online retail websites. These retailers can be found by accessing the store locator page on our website.

I have a question before placing my web order, how do I contact you?
Answer: You can reach our knowledgeable Customer Care representatives by any of the methods listed below:
Contact us via email 24 hours / 7 days a week.
Fax us at (563) 875-8263 - 24 hours / 7 days a week. Please make sure that you include your name, phone number, and nature of question.
Call us at (800) 704-8697 during office hours Monday-Thursday 8:00am - 4:30pm Friday 8:00am - 12:30pm CST
Please note that we try to respond to all inquiries within one business day.

What if I have a question or problem with an order that I placed through your online store or catalog?
Answer: If you have a question or problem with an order you placed online at jjcolecollections.com, please contact our Customer Care department via email 24 hours / 7 days a week, or at 800-704-8697 during office hours Monday - Friday 8:00am - 4:30pm CST

How do you make shopping via jjcolecollections.com secure?
Answer: We use a secure server to protect your ordering information as it comes to us via the Internet. This means that all information such as name, address and your credit card number enter in the checkout section of our online store is encrypted with Secure Sockets Layer (SSL). You are in direct communication with jjcolecollections.com.

How do I know that you received my order?
Answer: We will email you an order acknowledgement once you complete your online checkout.

Is there a JJ Cole catalog that can be sent to me so that I can be aware of new products?
Answer: All updates of new product can be viewed via our online catalog. Due to the rapid development of new product we do not have printed literature available to send.


PAYMENT

What payment methods do you accept?
Answer: jjcolecollections.com accepts VISA, MasterCard, Discover and American Express for payment of your order.

When do you charge sales tax?
Answer: By law we are required to collect sales tax on items being shipped to the states of Iowa and Illinois. Iowa residents must pay 7% and Illinois residents must pay 6.25%. Sales tax for Illinois residents (only) is calculated on both the product and the shipping charges.

Can I fax or mail in my payment?
Answer: At this time we are only accepting online orders for product available at jjcolecollections.com.

When will my card be charged?
Answer: We will charge your credit card for the correct amount when your order is released for shipment.
Note that this policy also includes Preorder items.


SHIPPING

Do you have the option of shipping to Canada?
Answer: We do ship product to Canada, with the exception of the JJ Cole Broadway Stroller, Monroe Stroller, and Newport Car Seat.

Shipping Rates
We use several shipping services including UPS and the United States Postal Service. Continental USA ship-to addresses will have the option to choose between Standard Shipment and Express Shipment. All weekday orders (including Express Shipments) received after 1 pm CT will not be processed until the following business day. Saturday and Sunday orders will not ship out until the following Monday, excluding holidays.

Shipping Options
Standard Shipping: Orders ship from Iowa, and take 5-7 business day (Monday-Friday) to either coast.
Express Shipping: Orders ship from Iowa, and take 2-4 business day (Monday-Friday) to either coast.

How do I know when my order has shipped?
Answer: When ordering online, we will email you a shipping acknowledgement once we ship. Your shipments will include the tracking number on the email acknowledgement as well as the web address to check the status of the shipment.


RETURNS

What do I do if I need to return my JJ Cole product?
Answer: For inquiries on how to return your product call our toll free line: 1.800.987.6828. You must obtain a return authorization number in order to return any product. This number serves as your authorization number and our reference number for the return.

How do I return an item that I bought direct from www.jjcolecollections.com?
• To receive a refund your return must be postmarked no more than 14 days from the date UPS delivers the package to you.
• All returned merchandise must be unused with original ticketing & tags attached.
• Shipping charges are not refundable.
• All Online Returns must be sent back to our warehouse, located in Dyersville, Iowa.
• All Internet returns will receive a refund issued in the original form of payment.
• Gifts may be exchanged for merchandise or online credit. No refunds.
• It is your responsibility to pay for the return shipping of unwanted items.
• Please contact Customer Service for a Return Authorization number. 800-704-8697.
• Please include a copy of your invoice & write the RA # on the outside of your package. Send your return via US Mail, Priority Mail, UPS or FedEx to:
TOMYSHOP / RETURNS
2021 9th St SE
Dyersville, IA 52040
800-746-7383


FINDING JJ COLE RETAILERS

How can I find a retail location that sells JJ Cole products near me?
Answer: For assistance in locating a store near you, please visit our store-locator.


MISC. PRODUCT INFORMATION

What are the dimensions of the changing pad included in the diapers & wipes pod?
Answer: The changing pad included in the diapers & wipes pod dimensions are as follows: length: 19”, width: 17”.